To refund a customer's purchase or penalty fees, go to the customer's account > Purchases on the left side of their profile.
Select the ellipsis (...) next to the order in which you want to refund > Issue Refund.
You can refund an entire order or individual items of the purchase. The Refund Total will update as you select items to refund.
If necessary, add a note about the return in the Note" section. Select whether you'd like to refund the amount to the customer's account balance or their original purchase method.
Click Refund Order to complete the refund.
Purchase History and Receipt
The customer's purchase history will be updated in their profile with the total that was refunded under the original purchase amount.
The customer is automatically sent an email with the updated receipt. Additionally, the receipt will be updated, reflecting the refund.
To view the receipt, click the ellipsis (...) next to the order > the refund will be displayed at the bottom of the receipt.
Important Notes:
Account balance cannot purchase gift cards for dollar amounts, nor be modified or reversed.
Revenue that is refunded to the account balance will be regarded as deferred not recognized revenue.
Only full refunds are available within 24 hours of the purchase time. Partial refunds will be available after 24 hours of the purchase time.
Partially refunding the purchase amount of an item is not available. Ex. You can refund 1 of 2 items, but not 50% of the cost of one item.
If you are unable to process a refund, please click here.
If you refund a discounted order, the discount usage limit will not reset. i.e. If a discount code can only be utilized once per customer, the customer will be unable to use the code again after the refund.
You cannot refund a membership payment if the membership has been canceled or terminated. You can only provide a refund for membership payments if the membership is active.