A first-timer or day-before-first-class automation can be a powerful tool to build a relationship with your client, help them feel comfortable and welcome, and make life easier for your front desk staff and instructors!
To implement your automation successfully, you need to understand the technical configuration process and troubleshoot any timing or condition mismatches during setup.
Entry Rules
Condition: Future Reservation
Customers who have a future visit within the next 1 day
AND
Condition: Number of Visits
How Many Visits: 0
When did these Visits Occur: All time
This rule ensures you target only brand-new clients who haven't previously visited your studio, improving the relevance of your automation.
Goals
None required
Content
The following are content suggestions for this automation, but feel free to tweak to align with your brand and studio communications!
Email #1: What you need to know for class
Email #1: What you need to know for class
Timing: Send immediately after a contact enters this auto-campaign
Subject: Here's what you need to know for your 1st class at [%business_name%]!
Content:
Hey [%first_name | there%],
We’re looking forward to meeting you soon for your class at YOURSTUDIONAME! Are you ready for an amazing experience!? It’s going to be so great. 💥
Here are a couple of things to know before class:
What to bring
Where to park
Where the studio is located
If you have showers/lockers etc
How early to arrive
Link to our Waiver
If you have any questions, just reply. See you soon!
- YOURTEAMNAME
SMS #1: Can't wait to meet you!
SMS #1: Can't wait to meet you!
Timing: Send immediately after a contact enters this auto-campaign
Content: Hey [%first_name | there%]! You're booked for your first class at YOURSTUDIONAME! Please check your email for some important details, and remember to complete your waiver in advance at INSERTWAIVERURL. Feel free to text us at this number if you have any questions. See you soon! - YOURTEAMNAME