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Can contact profiles be merged in Xplor Growth?

Contact profiles can't be merged in Xplor Growth. See the recommended option and why unsubscribing is safer than deleting.

Written by Luna

Merging contact profiles is not possible because each contact is identified by a unique email address. Additionally, you can't directly edit misspelled or incorrect emails in Xplor Growth. The recommendation for the admin team is to:

  1. Merge the two contact profiles in the booking platform

  2. Manually unsubscribe the secondary contact profile email address in Xplor Growth. For misspelled emails, create a new contact in Mariana Tek with the correct email address; it will automatically sync to Xplor Growth.

While you can delete a contact, a deleted contact will never sync again, and you will lose the history from the deleted profile. If you'd like to clean up your contact lists, we strongly recommend unsubscribing these contacts instead of deleting them.

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