Gift card emails are essential to the customer experience, and delivering them reliably is paramount. If a recipient hasn’t received their gift card email, follow these steps to troubleshoot and resolve the issue:
First, ask the recipient to check alternative folders like Spam, Junk, or Promotions, as their email provider may mistakenly filter the message.
If the issue persists, ensure the recipient’s email address is correct.
Confirm that the gift card purchase was successfully completed in your system. Incomplete transactions may result in the email not being sent.
If these checks do not resolve the problem, contact our support team. Please provide the following details:
Client's name
Email address
Date/time when the electronic gift card was purchased
We can determine if the Gift Card email was delivered to the client. If email logs are available, we can review them to confirm whether the email was successfully delivered. If the logs indicate successful delivery but the email is still missing, the recipient may need to contact their email provider to troubleshoot delivery issues.
If you want to know how to send the client the Gift Card information, check out this article: Can Xplor Transactional emails be resent?