To view upcoming and past reservations, locate the customer's profile > Upcoming Reservations or Reservation History.
Permissions
Permissions can be configured on user roles to view reservation information
Permission | Description |
can_view_users | Allows roles to access the customer profile and is required to see class and appointment reservations |
can_view_reservations | Allows roles to view specific reservations' change history |
can_view_appointments_schedule | Allows roles to access the appointment reservations and schedule |
Reservation Details
On both Upcoming Reservations and Reservation History, the tables are split into:
Classes
Appointments
The table will display:
Classes
Date and Time
Class Name
Instructor
Location
Payment Used
Guest: Email address of the guest
Displays Email not provided if the guest's email was not captured
Displays a dash (-) if it is not a guest reservation
Spot: Displays blank for first-come-first-served layouts
Three-Dot Icon: View the reservation change log or cancel the reservation
Appointments
Date and Time
Service Name
Instructor
Location
Payment Used
Status
Scheduled: Appointment scheduled for the future
Pending: Appointment is currently happening or is in the past, but has not been checked in, cancelled, or no-showed
Checked In
Cancel-Grace
No-show-Grace
View icon: Open the appointments schedule
Must have the can_view_appointments_schedule and appointment schedule view permissions
