Consumer booking for appointments makes it easy for clients to discover and book private sessions directly through your branded apps and web experience, no back-and-forth with staff required.
By removing scheduling friction, you can capture more demand, reduce manual booking work, and create a smoother, more convenient experience for both your team and your clients.
Configuration
Consumer booking is enabled on a service-by-service basis. Navigate to an existing service or create a new one, and on the Customers tab, toggle Allow Customer Booking to Yes.
Once the service is saved, appointments will be available on your schedule.
Available appointment time slots are automatically generated based on your setup. If a time isn’t appearing on the schedule, it’s usually due to one of the following configurations:
Service duration
Existing appointments and classes
If a room or instructor is already booked for another appointment or class, that time will not be shown as available.
Customer View
Customers can view available appointment timeslots on your web experience and mobile tab. On the Schedule page, select Private Training.
Private Training is the default appointment header, but can be customized by contacting support. Appointments are limited to one tab on the schedule.
Available time slots will be grouped by service type and instructor.
Location
Type: Services
Instructor
Customers can book an appointment the same way as a class, including single-step booking and buying. At this time, appointments can only be booked with credit packages.
Future Enhancements
Here is a list of planned future enhancements to improve the consumer booking experience:
Self-service cancellations and rescheduling
Appointment booking with memberships
Improved time slot flexibility and configurability
Currently, time slots are shown at fixed intervals based on service duration. Customers may not see all theoretically available start times because slots are generated in a specific way.
Guest/multi-client booking